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Important Information
Congratulations on your new residence! This section of your Manual explains and refers to
important information regarding your new home. Please take the time to read and understand the
information collected herein.
The “Emergency Procedures” Tab
This section of the Manual outlines:
• who to contact in the event of an emergency; and
• procedures to follow in the event of an emergency.
The “Contact Information”, and “Finish Specification” Tabs
The Donovan “Contact Information” and “Finish Specifications” tabs contain particulars on your
new home. For instance, if you are ever in need of an original paint colour, the model number on
your appliance, or contact information of a certain sub-trade, these are the sections you would find
them in.
Please refer to these sections before contacting the Developer or property manager for
information.
The “Warranty Service” and “Forms” Tab
Please refer to the “Warranty Service” section of this Manual for particulars concerning warranty
service procedures. Please note that requests for service will only be honored if the “Service
Request Form” is sent in by either e-mail, fax or registered mail. You can find a copy of the
“Service Request Form” behind the “Forms” tab.
Maintenance – Protecting Your Investment
As with an automobile, your new home requires attention and maintenance from the first day of
your possession. For your convenience, we have assembled a “Home Components” section in
this Manual, which describes routine maintenance procedures for your home’s many components.
This section also provides information on home component warranties.
Please do not forget to read the care and warranty information provided by the trades; for
example, “iMAC’s Natural Stone Countertops Maintenance and Care Guide”. This
information was included in your Welcome Package. Where the trade information
contradicts information included in this manual, please defer to the trade care and
warranty guidelines.
Utility Service Account Responsibility
** Homeowners are responsible for utility costs from the date of possession (the day after
ownership is transferred from the Developer to the homeowner).
Your utility service account (electrical, natural gas) must be set up before your date of closing.
This is extremely important as your electrical and natural gas service will be discontinued if you do
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