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damaging the floor. For more thorough cleaning, use a wood floor cleaning solution approved by
the floor supplier (“Contact Information” tab). Do not use any household cleaners, oils, soaps,
waxes or any abrasive materials/scouring agents on your wood floor.
Hardwood Floor Color Change
Hardwood flooring will naturally undergo a change in color as it adjusts to the ambient light
conditions of your home environment. The degree of color change varies by species. To ensure a
uniform change, it is recommended that you do not place area rugs on the new floor for sixty days
after installation. Thereafter, periodic re-arrangement of furniture and area rugs will help ensure
that your flooring colors evenly.
Initial Orientation and Warranty Guidelines
Elevation/Gap Variations
Manufacturer guidelines state that strip hardwood flooring shall be installed to provide a surface
where adjacent strips have no more than a 2mm difference in elevation (a 2mm difference is
approximately the thickness of a dime). Flooring not meeting this standard shall be repaired. This
rule also applies to the gap variances between planks (for example, gap variances greater than 2
mm between planks will be repaired).
Colour and Grain Variations
Please note that wood is a natural product, and variation in colour and grain pattern from one
piece of flooring to another is normal.
Floor Finish
During your initial orientation, the Developer will review the hardwood floors and determine if any
scratches and gouges are present. The “5 foot, 2 second” rule will apply. Briefly, the “5 foot, 2
second” rule states that a gouge/scratch will only be repaired if you can see same from a standing
distance of 5 feet and within a time frame of 2 seconds. If not, it is not a defect.
It is important to note that the Developer is not obligated to repair hardwood damage caused after
ownership is transferred from the Developer to the homeowner. Repair of floor damage caused
after completion is one of the homeowner’s maintenance responsibilities. Please note it is our
experience that hardwood floors may be damaged during the move in process. As such, please
instruct your movers to use extra caution to prevent damage.
For more information concerning the product warranty, please review the “Kentwood
Product Warranty, Care and Maintenance Guide” that was included in your Welcome
Package. For information concerning the installation warranty, kindly review the “Cypress
Hardwood Flooring Installation Warranty” – this was also included in your Welcome
Package.
Heating and Cooling
Your new home is equipped with 1 or 2 geothermal “water source” heat pump(s).
This heating system delivers efficient heating and cooling for your home, but it is complicated and
should only be serviced by professional air conditioning mechanics. Your Strata Corporation, as
part of the monthly maintenance fees, will change your filters as required. Failure to maintain your
unit, and to ensure the filters are clean to allow the designed air flow to pass through the unit, may
result in costly repairs. The airflow across the coil is important, and if it is insufficient, ice may build
up on the coil and result in condensation dripping from your unit outside the drainage pan. THIS
IS NOT COVERED UNDER WARRANTY.
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