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not transfer the account into your name. In addition, a penalty fee of $50 plus outstanding bills

from the date of closing will apply.

ELECTRICAL SERVICE: Your electrical service is provided by BC hydro. You can activate an

account by either calling BC hydro customer accounts division at 604 224-9376, or by filling out

and forwarding a BC hydro transfer form. A BC hydro transfer form is included in the appended

sleeve at the end of the Manual. If you have never had a BC hydro utility account, you will need

to supply some personal information and a reference from a friend or family.

NATURAL GAS, where applicable: The cost of natural gas is included in your monthly strata

fees. If you smell gas at any time, please call the emergency line at 1-800-663-9911. This

number should be recorded where it can be easily accessed in case of an emergency.

TELEPHONE and INTERNET: Telus requires lead-time to book your phone and internet

connections. The phone number for connection is 604 310-2255.

CABLE SERVICE: Contact Telus (604 310-2255) or Shaw (604 629-8888) for cablevision

service. Be aware that both Telus and Shaw require lead-time for appointments; as such, it is

best to call before you take possession of your home. For information on Telus’ services, please

review the Telus information sheet that was included in your Welcome Package.

NEWSPAPER DELIVERY: The Vancouver Sun and Vancouver Province have access to

Donovan for delivery. For subscription or any other inquiry, please call 604 605-2111, or use the

web @ www.vancouversun.com.

Access and Security

When you received your Welcome Package, you were handed 2 suites keys and 2 radio

frequency remotes (“RF remote(s)”). The RF remotes will open your parkade gates, and any door

where there is a card reader. For example, you must use your RF remote to access the floor to

your suite, the amenity areas and the underground parkade. The only floor that will not require a

RF remote is the elevator access to the ground floor. As such, your visitors will not need to be

walked out of the building when they leave.

Each time you use your RF remote to access the building, your transaction will be monitored via a

computer. If you lose an RF, please report it immediately to your resident/building manager; the

manager will delete it from the system, thereby maintaining the security of the building.

Visitor Intercom System

A visitor intercom has been installed outside the main lobby entry, outside the rear lobby entry, on

parkade entry ramp kiosk and in the P1 level of the parkade. Owners may prescreen visitors via

television channels 116 analog or 399 digital. The intercom system operates when a telephone

is plugged into a phone wall jack. An active telephone line is not required. Your guest simply

dials your code or selects your name by scrolling through the electronic directory on the lobby

panel. Please note random codes, which do not identify your apartment, have been chosen for

security reasons. Once the code/name is dialed, your telephone will ring. When you answer, you

will be communicating with your guest. To unlock a lobby door/parkade gate, hit the digit “9” on

your telephone. To refuse entry, simply hang up. When you unlock the door, the elevator cabs

will be released to allow the visitor to get to your floor. The visitor has approximately two minutes

to reach the elevator, and enter their floor destination.

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